Troubleshooting
NYT connection issues
If the app says it can’t retrieve articles:
- Try reconnecting your NYT session.
- Reload the app window.
- If the issue persists, copy diagnostics and report it.
Related: Connect Your NYT Account.
“Continue with Google” / passkeys / Bluetooth loops
Some NYT sign-in paths use passkeys. If you get stuck:
- Click Try another way and sign in with a password/backup method.
- Enable Bluetooth on your Mac (some passkey flows require it).
Connector issues (browser mode)
If you’re using the hosted UI in a browser with the Newswire Connector:
- Extension not reachable: ensure it’s installed/enabled, then reload Newswire.
- Needs authorization: click Connect to Newswire again.
- Still failing: remove and reinstall the extension, then reconnect.
Blank article / snapshot doesn’t load
This is usually one of:
- The URL is not supported for snapshot capture.
- The session is expired and needs a reconnect.
- The snapshot service timed out.
Try again once. If it repeats, report it with diagnostics.
Reporting bugs (beta)
Include:
- What you tried to do
- What you expected
- What happened instead
- “Copy Diagnostics” output (from the Help menu)
